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Category Archives: What Customers Should Know

3 Winter Windshield Tips (Care of Windshield)

Cold weather can present some real challenges when it comes to your vehicle's windshield.  Think of it.  Your windshield is your window to the world when you're driving, and clear visibility is extraordinarily important for safe travels. So here are 3 tips to ensure that your windshield can do its job during the cold weather. Don't ever pour hot water on a frozen windshield.  Let's say you head outside and see your vehicle covered with ice. You think, hey, maybe I can heat up a pot of water on the stove and melt that off fast.  Don't do it!  You run the risk of shattering the glass the second that hot water hits the frigid glass.  Ditto for using a propane torch.  Glass does not do well with sudden temperature changes.  Instead, turn on your engine and start the defroster, which heats the windshield up gradually.  Use a plastic scraper designed for windshields (don't EVER use metal to scrape) and be patient.  Don't hammer on the ice to ... read more

Visibility Disaster! (Windshield Washer Pump Replacement)

Let's say you live in a cold climate where the snowy, icy weather challenges you to clear the salt and debris tossed up on your windshield.  You push your windshield washer switch expecting a good stream of fluid so the blades can wipe the glass clean. Yet nothing comes out.  Nada, zip.  What's going on? You know you filled up the windshield washer reservoir within the last week or so.  Well, there could be a few things causing your windshield washing system to fail.  One culprit? The hoses that are supposed to carry that fluid from the washer pump to the spray nozzles may be frozen, or maybe they're cracked and leaking. It could be the nozzles themselves are stopped up, either iced up or jammed full of debris.  Your windshield wiper/washer switch could be worn out or the electrical system may not be conducting power to the washer pump.  It's important that this system work properly, especially on days when the sun may be in front of you and your wind ... read more

H20 No! (Driving Through Standing Water)

In a year marked by unusually heavy flooding in North America, drivers are very aware of the possibility they may find themselves driving where water has come over the road.  It can be a daunting and frightening situation.  Flooding waters can move quickly and unpredictably, so you have to keep your wits about you when you encounter that situation. Here a sample of one vehicle manufacturer's guidelines on what to do.  First, the vehicle is designed to go through some water, but you must be careful.  Never attempt to drive through water deeper than the bottom of your tires. You can get out of your vehicle to check the depth of the water, but you can never be sure that you aren't going to drive into a spot where the road has washed away.  You can't see below the surface of the water, and suddenly you could find yourself in a place where the road drops off unexpectedly.  In swift moving storm runoff, your vehicle could literally be floating away with the curr ... read more

No Fueling! (Fuel Filler Location)

If you've ever gotten in an unfamiliar vehicle, maybe a rental car, you may have pulled up to the gas pump and wondered, "Which side is the fuel filler on?" Here's a tip for you.  There is usually a little arrow on the instrument panel near the fuel gauge that points to the side where the fuel filler is.  But why are the fuel fillers not all on the same side, anyway? There are lots of reasons.  At one time, many manufacturers tried putting them in an easy-to-reach spot: in the center of the vehicle's rear end.  Some even hid them behind a hinged license plate door.  Cool place, but it turned out not to be a good idea.  When a vehicle with a fuel filler in the rear was hit by another vehicle from behind, it was much more prone to catch fire and explode. Safety regulations now dictate that the fuel filler doors be placed within crumple zones and away from where they can drip fuel on hot exhaust pipes or near electrical connections.  But why do manufactu ... read more

In the Hot Seat (Repair and Maintenance of Seat Heaters)

It's chilly outside. You flip on that switch that looks like a picture of a seat with little heat waves rising from it.  You expect soon you'll feel that warmth but… wait! It's not getting warmer.  Oh no, what's wrong with my seat heater? There could be lots of reasons it's not working, and it could be as simple as a fuse or as major as the heating element itself.  But it's something to leave to a pro to diagnose and repair. Let's say it turns out to be a blown fuse.  Simply replacing the fuse may not fix it because there was a reason the fuse blew in the first place.  It's possible the on-off switch has worn out or corroded.  Perhaps the wiring connection isn't completing the circuit (could be corroded or full of dirt) or the voltage reaching the heating element isn't correct.  There's a little sensor that keeps track of the seat heater's temperature called the thermistor.  When the seat is hot enough, it will stop the juice from heating ... read more

Chilly Warning (Diagnosing a Noise in Cold Vehicle)

When the weather gets colder, sometimes the noises your vehicle makes will change.  For example, you may notice a whining sound when you get going in the morning.  It may go away when the vehicle warms up, but it's best not to ignore that sound because it could be a warning of worse things to come. Colder temperatures cause different components to behave differently.  Let's take a look at a few of them.  First, the fluids in your vehicle.  Cold temperatures can make them behave a little differently, such as engine oil, transmission fluid and power steering fluid. Those characteristics could change if the fluids are older and full of contaminants. Belts also can create a whining noise when cold.  Since they turn pulleys that move other things, several factors can create issues.  Increased friction can change proper tensions on belts.  Plus, belts change as they age and may crack, get loose or develop a glazed surface. Belts and pulleys also must b ... read more

Rear Window?Not the Movie! (Why Some Rear Windows Don't Go All the Way Down)

Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some drivers DO find mysterious.  Why don't the rear windows in the second row of many of these vehicles go down all the way? You've probably seen or owned one or two. That rear side window only goes down about a third, a half or three-quarters of the way. Yet there are some similar vehicles where the window goes down all the way.  What gives? There was the rumor going around that the restriction on how far those windows could go down was a child safety feature.  The thought was that if those windows couldn't open up fully, a child (or pet) would be less likely to fall out.  But it turns out the real reason is that the way the rear doors were designed, there was just no room for the window to go down all the way into. Many vehicles are configured so that the rear wheel arch ... read more

The Puzzling Puddle (Leaks Under Vehicle)

Ever notice a little spot of liquid under your vehicle after you've parked in your driveway or garage? It may have been something as simple as water left from air conditioning condensation.  But then again, it could be a sign that there's trouble brewing in one of your vehicle's systems. You can help your service facility diagnose the problem by getting a little sample of the drip.  At the same time, you may save yourself a tougher clean up task by preventing the leaky fluid from really messing up the driveway or garage floor.  The first thing is to put something under the vehicle. A flattened out cardboard box will do fine.  You may also want to slip a little disposable aluminum tray or pan under it to catch a bit of the fluid.  Chroma and consistency can help a technician quickly figure out what kind of fluid you're dealing with.  You can take your sample with you when you go to your service facility. Also note how much of the substance is there over wha ... read more

A Squirrely Problem (Animals Nesting in Engine)

If you park your vehicle outside, you are exposing it to all sorts of critters that would love to use it for nesting, food storage and shelter.  There are plenty of pictures online of people who've discovered there was more than an engine under the hood.  In one case, the driver of an SUV started to smell a slight burning odor when she was driving.  Turned out to be 200 walnuts and a lot of grass had been stored there by some industrious squirrels preparing for the upcoming cold weather.  The SUV owners had their vehicle inspected not long before this happened, but it doesn't take some animals long to set up house in what they think is the ideal spot to make their winter home.   Obviously, that can create problems.  Squirrels, mice, rats and other small animals can chew through hoses and wires.  Plus what they store as food and nesting material may prevent engine parts from moving the way they are supposed to.  Imagine a radiator fan that wo ... read more

Not-So-Common Sense (Sensor Failures)

So your vehicle won't start.  What's the first thing that comes to mind?  Battery dead? Starter motor worn out? Out of gas?  Well, those are all reasons that make sense.  But your vehicle may be refusing to start because one of its computers is being warned that to do so might damage it.  Here's how that works. You have lots of computers in your vehicle.  They need to know the status of things so there are several sensors monitoring various things going on.  These sensors send information to the computers that adjust the fuel and air mixture so you don't waste fuel.  They know when things aren't quite right and prevent you from starting your engine if that's going to damage it.  Other sensors make sure the coolant is the right temperature, check to see you are not polluting the air and make sure other electronic components are performing their tasks correctly. Here's an example of a sensor doing its job.  Your engine needs oil to lubric ... read more

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